Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and TrueNorth ServiceFlow AI Inc. (“TrueNorth ServiceFlow AI,” “we,” “our,” or “us”) and govern your access to and use of truenorthserviceflow.ai and the automation services we provide (the “Services”). By using the Services, you agree to these Terms. If you do not agree, do not use the Services.

TrueNorth ServiceFlow AI builds and operates AI-powered automations for small and mid-sized businesses, including call response, lead follow-up, content publishing, review management, scheduling, and related workflow automation. The exact scope of work for each customer is defined in a separate order, statement of work, or written agreement.

We may add, change, or discontinue features over time. We will give reasonable notice of material changes that affect paying customers.

You must be at least 18 years old and authorized to enter into these Terms on behalf of yourself or the business you represent. You are responsible for keeping your login credentials confidential and for all activity on your account. Notify us immediately at hello@truenorthserviceflow.ai if you believe your account has been compromised.

You agree to:

• Provide accurate, complete information when booking, onboarding, or configuring the Services.
• Hold all rights and authorizations necessary for us to access the third-party systems you connect (Google Calendar, Gmail, CRMs, phone systems, social profiles, etc.) and process the data that flows through them.
• Use the Services in compliance with applicable laws, including telemarketing, spam, anti-trust, advertising, privacy, and consumer protection laws (e.g., Canada’s Anti-Spam Legislation, TCPA, GDPR where applicable).
• Not use the Services to send unsolicited messages, impersonate others, infringe intellectual property, harass anyone, or for any unlawful purpose.
• Provide accurate disclosures and consents to your end customers as required by law (e.g., notifying callers that a call may be recorded or handled by an AI assistant).

Fees for the Services are set out in the order or proposal we agree with you. Unless otherwise stated, fees are billed in advance, are non-refundable except where required by law, and exclude applicable taxes. Failure to pay may result in suspension or termination of the Services after reasonable notice.

If your proposal includes a website, that website is a separate deliverable with its own fixed price — the build price. Your proposal states that price, the amount of each monthly instalment, how many instalments there are, and any applicable taxes. Unless your proposal says otherwise, no interest and no financing charge applies.

When the website comes with a plan, nothing is due upfront. The instalment is added to your monthly plan fee and shown as its own line on every invoice. Once the build price is paid in full, the instalment ends on its own and your monthly invoice drops.

This is a payment plan for the build, not a minimum term. Your plan stays month-to-month. The build price is the price of a separate deliverable, and it is earned when the website goes live with your approval, or when you accept it as set out in your proposal.

If you cancel after that point and before the build price is paid off, the remaining balance falls due on your final invoice — the build price less the instalments you have already paid. There is no early cancellation fee and nothing to pay for future Services. Amounts already due, applicable taxes and third-party costs you approved earlier remain payable. We will tell you the remaining balance when you give notice, or at any time before that if you ask.

If you cancel before the website goes live or is accepted, you pay only what your proposal sets out for the work done up to that date, plus any third-party costs you approved that we cannot cancel — never more than the build price.

You own the website. From the day it goes live with your approval, we assign to you every transferable right we hold in the files, designs and source code created specifically for your site. Anything you gave us stays yours.

Third-party and pre-existing material is the exception, because it was never ours to give: open-source software, plugins, themes, fonts, stock media, platform software and our own reusable components stay with their owners under their own licences. Your proposal names any paid third-party dependency that matters, and we pass on every licence we are permitted to pass on.

Where the provider allows it, your domain registration, hosting account, advertising accounts, analytics properties and business-listing accounts are created in your name or your business’s name from the outset, using contact details you control — we hold administrator access while we work for you. Where a platform will not allow that, we tell you and give you the highest level of control it does allow. On request, or when we stop working together, we help you move access across and charge nothing for our time. Any registrar, platform or migration fee is yours, and every transfer follows the provider’s own identity, security and waiting-period rules.

We take no security interest in your website, your domain or your accounts, and we will not withhold access to them to force payment. That does not stop us collecting an unpaid invoice, or ceasing a service you have not paid for — and before any hosting we manage comes to an end, you get a reasonable opportunity to export or move the site.

A website can also be bought without a plan, at the price stated in your proposal, with an optional monthly care plan covering hosting, updates and minor changes. Care plans are month-to-month and end at the close of the billing period in which you cancel. Cancelling one does not affect your ownership, but arranging replacement hosting and maintenance before it ends is up to you.

The website build is separate from the setup fee for your automation systems. Unless your proposal expressly says otherwise, the 30-day setup-fee guarantee covers the automation setup fee only — not the build price, the instalments, third-party charges or care-plan fees.

Your proposal and these Terms together form the agreement between us. Where they conflict, the proposal governs website scope, build price, instalment schedule and other project-specific commercial details it states expressly; these Terms govern everything else.

You retain ownership of all content and data you provide or that flows through the automations we operate for you (“Customer Content”). You grant us a limited, non-exclusive license to host, copy, transmit, and process Customer Content solely as needed to deliver, secure, and improve the Services for you, and as further described in our Privacy Policy.

The Services may integrate with third-party platforms (such as Google, OpenAI, Anthropic, telephony providers, CRMs, and social networks). Your use of those platforms is governed by their own terms and privacy policies. We are not responsible for the availability, accuracy, or behavior of third-party services. If a third-party platform changes or restricts its APIs, we may have to modify or discontinue the affected feature.

The Services, including the website, software, prompts, workflows, documentation, branding, and other materials we produce (excluding Customer Content), are owned by TrueNorth ServiceFlow AI or our licensors and are protected by intellectual property laws. We grant you a limited, non-transferable, non-exclusive right to use the Services during your subscription. You may not copy, reverse-engineer, resell, or build a competing product using our materials.

We may use anonymized, aggregated data derived from the Services to operate, improve, and benchmark our products, provided it does not identify you or your customers.

Our Services use artificial intelligence to generate calls, messages, replies, posts, and similar output. AI output can contain errors or unexpected results. You are responsible for reviewing output before relying on it for important decisions, and for ensuring it is accurate, appropriate, and compliant with applicable law before it is sent to or used with your customers.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. We do not guarantee any specific business outcome.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUENORTH SERVICEFLOW AI AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).

You agree to defend, indemnify, and hold harmless TrueNorth ServiceFlow AI from any claim, liability, damage, loss, or expense (including reasonable legal fees) arising out of (a) your Customer Content, (b) your use of the Services in violation of these Terms or applicable law, or (c) your violation of a third party’s rights.

Either party may terminate the Services as set out in the applicable order or, if no order specifies, on 30 days’ written notice. We may suspend or terminate access immediately if you breach these Terms, fail to pay, or use the Services in a way that creates legal, security, or reputational risk. On termination, your right to use the Services ends. Sections that by their nature should survive termination will survive.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date and, for material changes, provide additional notice. Continued use of the Services after the changes take effect means you accept the updated Terms.

These Terms are governed by the laws of the Province of Prince Edward Island and the federal laws of Canada applicable in it, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts located in Prince Edward Island for any dispute arising out of or relating to these Terms or the Services, except that either party may seek injunctive relief in any court of competent jurisdiction.

If you have questions about these Terms, contact: